vs
Overview
enhanced.io is a channel-only Open XDR SOCaaS built exclusively for MSPs, with 400+ integrations across endpoint, network, cloud, identity and IoT/OT. Every partner gets a named Fractional Security Director who works openly with your team and joins client calls where you lead.
WatchGuard Total MDR is a fully integrated, AI-powered managed detection and response service delivered through the WatchGuard Unified Security Platform, covering WatchGuard endpoint, identity, network and third-party cloud applications from one portal. It followed WatchGuard's January 2025 acquisition of ActZero. In January 2026, WatchGuard separately launched Open MDR, extending 24/7 detection and response to third-party tools (Microsoft Defender, CrowdStrike Falcon, Okta, M365, AWS) for MSPs with mixed stacks, distinct from the native Total MDR tier.
Approach
Agent requirement
Integrations
Network detection
IoT/OT
Operational control
Response
Security leadership
Vendor-neutral Open XDR across the tools your clients already run
Works with your clients' existing EDR
400+ across all 5 surfaces
NDR built in
Core detection surface, correlated with the other 4
Full platform visibility. Your team investigates alongside the SOC
Automated response (SOAR) and vulnerability management included
Named Fractional Security Director per partner
Native MDR built around the WatchGuard Unified Security Platform (Firebox, AuthPoint, EPDR)
Total MDR requires the WatchGuard Agent across Firebox, AuthPoint and EPDR. The separate Open MDR service (launched January 2026) extends coverage to third-party tools without requiring migration
Native WatchGuard ecosystem, plus a defined list of supported third-party tools (Microsoft Defender, CrowdStrike Falcon, Okta Workforce Identity, Microsoft 365, AWS, Google) under Open MDR specifically
Included via WatchGuard Firebox firewalls and NDR collectors as standard
Not identified as a covered surface
Managed entirely through WatchGuard Cloud, a single portal. Partners retain ownership of the customer relationship while WatchGuard operates the SOC
AI/ML reduces noise, validates threats and initiates response actions in under six minutes, per vendor claim
Dedicated Technical Account Managers (TAMs) for escalation, root-cause analysis and ongoing guidance, a genuine point of comparison to enhanced.io's model
Where
WatchGuard Total MDR
falls short for MSPs
Total MDR, the tier most directly comparable here, is built around the native WatchGuard stack (Firebox, AuthPoint, EPDR). Mixed-stack clients need the separate Open MDR service, launched only in January 2026, to get coverage without migrating.
IoT/OT is not identified as a covered surface.
Coverage for third-party tools under Open MDR is a defined, named list (Defender, CrowdStrike Falcon, Okta, M365, AWS, Google) rather than an open integration marketplace.
As a recently combined product (Total MDR followed the ActZero acquisition in January 2025, with Open MDR launching a year later), the roadmap for unifying both models is still developing.
WatchGuard does provide dedicated Technical Account Managers, so the honest gap for MSPs is agent requirement and surface breadth, not the complete absence of a named contact.
How enhanced.io solves these gaps
Works with your clients' existing EDR and tooling from day one, without a separate product line for mixed-stack clients.
Endpoint, network, cloud, identity and IoT/OT, correlated across all five surfaces, including IoT/OT which WatchGuard does not cover.
400+ integrations across all five surfaces, rather than a named list of supported third-party tools.
A named Fractional Security Director owns your account, matching the strength of WatchGuard's TAM model.
Per-user or per-endpoint pricing structured for channel economics from the outset.
Competitor deep dives
Not all cybersecurity solutions are created equal. Our competitor deep dives compare enhanced.io to a selection of popular competitors.
FAQ
Frequently asked questions
Is WatchGuard Total MDR a good fit for MSPs?
WatchGuard Total MDR fits MSPs standardised on WatchGuard's Firebox, AuthPoint and EPDR stack. For mixed-stack clients, WatchGuard's separate Open MDR service (launched January 2026) extends coverage to a defined list of third-party tools without requiring migration. For MSPs who want that mixed-stack flexibility built in from day one, across all five surfaces including IoT/OT, that's where enhanced.io comes in.
What's the difference between enhanced.io and WatchGuard Total MDR? enhanced
How long does it take to get started with enhanced.io?