The details MSPs usually want to know.
Right now, we’re only looking for a SOC and SIEM solution. Can we still use enhanced.io services?
Absolutely. enhanced.io is modular by design, so you can use our flexible open XDR solution to replace your existing set-up or get started from scratch.
We already have a vulnerability scanning solution. Can we still use enhanced.io services?
Yes. You can keep your existing vulnerability scanning solution and still use our 24/7 open XDR SOC and SIEM. Because we’re modular, replacement isn’t required - though our option is often more affordable and comes with a fractional security director that works with you to improve client security posture.
What is enhanced.io and who are your services designed for?
We deliver enterprise-grade cybersecurity that is purpose-built for Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs). By combining Open XDR technology, 24×7 SOC expertise and MSP-centric pricing, we enable partners to offer advanced security services to clients of any size.
How does enhanced.io help MSPs scale their security offerings and improve profitability?
Our mix-and-match subscription replaces capital expense and headcount with one monthly fee that bundles technology, playbooks and certified expertise. You can expand up-market or down-market at will while our SOC covers every shift. The result is higher recurring revenue with better margins.
Can enhanced.io integrate with my clients’ existing security tools and infrastructure?
Yes. The Stellar Cyber Open XDR platform is built to integrate seamlessly with your clients’ existing security stack. It supports native integrations with over 400 leading security tools across EDR, SIEM, NDR, firewalls, SOAR, cloud platforms, identity providers and more – through APIs, agents and syslog. This allows two-way interoperability: ingesting data, correlating it with unified analytics and enabling automated responses within the existing toolset. So, your clients benefit from full security operations unification without the need to replace their current solutions or infrastructure.
Do I need my own Security Operations Centre team to use enhanced.io?
No. enhanced.io is designed to work whether you already have a security team or not. With our fully managed SOCaaS, enhanced.io provides 24×7 monitoring, triage, escalation and response support. If you already have internal security capability, we can also work alongside your team in a co-managed model. enhanced.io can automatically handle first-line review through our platform and agentic AI workflows, while your team stays involved where it adds most value. Not sure which model fits? Ask us and we’ll help you work out the best approach.
What makes enhanced.io different from other MSP-focused security vendors?
Modularity – select only the services you need and adjust any time. Comprehensive coverage: Open XDR analytics and Managed VMS combine to monitor, detect and remediate risks across endpoints, network, cloud, identity and SaaS MSP-friendly pricing – flat per-user or per-node subscriptions with no surprise overages. Built-In frameworks – onboarding maps controls to NIST CSF and CIS Critical Security Controls. Sales enablement – packaging and pricing workshops, pricing calculators and joint sales and marketing support accelerate your go-to-market.
What types of cyber threats does enhanced.io protect against?
Powered by the Stellar Cyber Open XDR platform, it protects against a broad range of cyber threats – including ransomware, phishing, business email compromise, insider threats, credential compromise, lateral movement, zero-day exploits, malware, OT attacks and misconfiguration risks. Coverage spans endpoints, cloud, SaaS and operational technology environments. Detection and response leverage advanced analytics, 24/7 SOC monitoring, AI-driven intrusion detection, integrated threat intelligence and automated playbooks for rapid containment and eradication. The platform also includes vulnerability management and continuous risk assessment to address emerging and persistent attack vectors.
How does pricing work for MSPs?
Services are sold on a flat monthly subscription, per user for Enhanced Defense and XDR bundles and per node for vulnerability management. Volume tiers, term discounts and not-for-resale licenses keep your costs in line with revenue.
Do I need to replace my existing EDR or security tools to work with enhanced.io?
No. enhanced.io does not supply EDR. We integrate with over 400 security tools including SentinelOne, Huntress, Microsoft Defender, CrowdStrike, Sophos, and Blackpoint. We add a SOC and correlation layer on top of your existing investment. All of our partners continue running their existing EDR after signing with us.
How does pricing work and are there any hidden costs?
Fixed per user or per endpoint, predictable monthly billing, no overage charges, no per-alert surcharges, no surprise quarterly increases. We share specific numbers once we understand your client base and coverage needs.
Should I build an in-house SOC instead?
Building an internal SOC means three shifts of analysts, SIEM licensing, sensor infrastructure, threat intelligence, and a security director to lead the function. Most MSPs we speak to either tried this and stepped back or modelled the cost and decided against it. Subscription pricing through enhanced.io delivers the same outcome with partners live in two to four weeks rather than 18 months.
What does enhanced.io look like from a CFO's perspective?
Fixed cost per user or per endpoint, predictable monthly billing, no overage charges, contract terms from monthly rolling to annual, and clean documented exit terms. We provide a CFO-friendly one-page summary on request.
Does enhanced.io offer regional exclusivity to MSP partners?
Regional exclusivity is available to partners who can commit to volume targets and whose geography fits our channel density plans. It is not a default offer, but it is a conversation we have openly when partners ask.
Can I evaluate enhanced.io before signing a long-term contract?
Yes. We offer an NFR (Not For Resale) programme for partners who want to evaluate the platform and SOC service before committing. The programme gives you and your team hands-on access so you can assess how the service runs, how alerts are handled, and how the fractional security director engages with your team. Scope is tailored to what you want to prove out.
What does OT security mean for an MSP?
OT security covers the connected systems running physical processes: building management, HVAC, access control, CCTV, PLCs and SCADA. For an MSP it means monitoring devices no endpoint agent runs on. enhanced.io watches them passively and correlates what it sees with IT, identity and cloud telemetry.
Will OT monitoring disrupt a client's operations?
No. Monitoring is passive. A sensor on a SPAN port or network tap reads traffic without sending anything to a controller. Active vulnerability scanning is what takes OT devices offline, and it is not run against them.
Which industrial protocols does enhanced.io cover?
92 in total. 70 SCADA and industrial control protocols including Modbus, DNP3, BACnet, OPC UA, PROFINET and IEC 61850, plus 22 IoT protocols including MQTT, CoAP and Zigbee.
Does enhanced.io replace a dedicated OT security tool?
No. Where a client already runs a dedicated industrial sensor, enhanced.io ingests its telemetry and correlates it with IT, identity and cloud data in one SOC. Where a client runs nothing, enhanced.io provides the OT visibility.