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Overview
enhanced.io is a channel-only Open XDR SOCaaS built exclusively for MSPs, with 400+ integrations across endpoint, network, cloud, identity and IoT/OT. Every partner gets a named Fractional Security Director who works openly with your team and joins client calls where you lead.
Sophos MDR is a mature, well-reviewed managed detection and response service. It runs 24/7 threat hunting and remediation, supports 350+ third-party integrations, and sells in two tiers: MDR Essentials and MDR Complete. Sophos also runs a large MSP programme with multi-tenant management. The gap is not channel commitment. The gap is the delivery model, and it shows up in five specific places.
Where
Sophos MDR
falls short for MSPs
The agent requirement. Full MDR requires the Sophos endpoint agent. The XDR Sensor lets clients keep their existing EDR, but in detection-only mode. Across a mixed client estate, full coverage means migrating endpoints to Sophos.
Integration economics. Only 2 integrations ship free with an MDR licence: Microsoft 365 and Google Workspace. Firewall, network, email, cloud and identity integration packs are separate per-user licences. The 350+ number is real, but most of it costs extra.
Tiering. MDR Essentials excludes full incident response and the breach warranty. Both need the MDR Complete upgrade. Clients on the lower tier get monitoring, not resolution.
Operational control. Partners get dashboard-level access with no raw telemetry query capability. The service is Sophos-operated. Your team watches, it does not investigate.
IoT/OT. Independent comparisons rate Sophos MDR coverage of IoT and OT as limited. For clients in manufacturing, building management, retail and education, a detection surface stays dark.
How enhanced.io solves these gaps
Detection is correlated across all 5 surfaces: endpoint, network, cloud, identity and IoT/OT. One alert tells the whole story, including the operational technology your clients run on factory floors and in buildings.
400+ integrations mean your clients keep the EDR, firewall and identity tools they already own. No agent migration, no per-pack integration licensing decisions.
NDR is built into the platform, not sold as an appliance add-on.
You keep operational control. Full platform visibility, raw telemetry, and your engineers working alongside the SOC rather than watching a dashboard.
A named Fractional Security Director owns your account, knows your clients, and joins your client calls where you lead. Sophos gives you a queue. We give you a person.
Competitor deep dives
Not all cybersecurity solutions are created equal. Our competitor deep dives compare enhanced.io to a selection of popular competitors.
FAQ
Frequently asked questions
Is Sophos MDR a good fit for MSPs?
Sophos MDR is a mature, well-reviewed service that suits MSPs comfortable adopting the Sophos agent for full coverage, or using the XDR Sensor in detection-only mode alongside existing EDR. Full incident response and the breach warranty require the MDR Complete tier. For MSPs who want that same full incident response and a named contact included as standard, with all five surfaces correlated and integrations included rather than sold separately, that's where enhanced.io comes in.
What's the difference between enhanced.io and Sophos MDR?
How long does it take to get started with enhanced.io?