PREVENTING MONDAY FIREFIGHTING
Nothing derails a week faster than discovering a simmering issue that’s been sitting since Friday.
A quick end-of-week handoff keeps your team aligned, gives on-call engineers context, and shows clients you’re watching – even when the office is closed.
The scenario:
You need to generate a Friday escalation summary for internal handoff and client visibility.
The prompt:
You’re preparing a weekend handoff.
Here’s this week’s escalation and ticket data: [paste PSA export]
Create a brief summary that includes:
– Open P1/P2 tickets with status and next action
– Any issues at risk of SLA breach over the weekend
– On-call engineer assignments and contact info
– Client-facing summary (3-4 sentences) for proactive outreach
Keep the internal version under 200 words.