GENERATE SLA RISK REPORTS FROM PSA DATA
Smooth operations are the backbone of any successful MSP. Every Friday, we share an AI prompt to improve your cost efficiency and achieve sustainable profitability.
The scenario:
Nobody likes to explain SLA breaches. Yet, most MSPs only see an SLA risk when it’s too late to prevent it. This prompt helps you turn raw PSA data into an early warning system to address issues proactively.
The prompt:
You are the service delivery manager for an MSP. You need to identify and prevent potential SLA violations. Here’s the PSA data: [paste in PSA export data with ticket ID, client name, SLA tier, time remaining, assigned engineer, current workload, and ticket complexity rating ].
Generate a comprehensive SLA risk analysis that includes:
A critical risk dashboard (action for the next 24 hours).
An immediate action plan.
Weekly risk projections.
A client communication plan.
Format as an executive dashboard with color-coded risk levels (green/yellow/red), specific engineer assignments, and plain-English recommendations for immediate actions.