DON'T GET CAUGHT WITH THIN COVERAGE
Unbalanced rotas burn out engineers and breach SLAs. How can you avoid getting into firefighting mode? A simple heatmap can provide you with the insights and visibility to plan proactively.
The scenario:
Several engineers are taking time off next week. You need a coverage plan to address all critical tasks without stretching the team too thin.
The prompt:
You are the service desk manager at an MSP. Here are the PSA workload and leave calendars for next week: [ paste PSA data ].
Create:
A daily coverage heatmap by skill and engineer.
SLA risk flags by client and severity.
Reassignment and cross-training recommendations.
Suggestions for contractor cover if needed.
A 100-word summary for the Monday stand-up.