BACKUP IS ONLY HALF THE STORY. CAN YOU RECOVER QUICKLY?
Backups are essential, but not enough if you can’t recover quickly and completely. For that, MSPs need a documented restore test plan to deliver on their promises during audits or incidents. What should be in your plan to cover all the bases?
The scenario:
You need a quarterly restore testing procedure that works across clients, so that your team can rinse and repeat.
The prompt:
You are the operations director in an MSP.
Create a Restore Testing SOP that:
Defines test scope and frequency by system type.
Describes test types (e.g. file-level, VM, app, full site).
Sets success criteria and max RTO/RPO.
Captures evidence (e.g. screenshots, logs, sign-offs).
Documents failures and remediation plans.
Produces a client-safe summary for QBRs.