INSPIRE CONFIDENCE DURING A VENDOR OUTAGE
Vendor outages put MSPs in a pickle. When a third-party provider goes down, you’re still the face of IT. Staying quiet isn’t the right strategy, it can erode trust and create panic. On the other hand, clear communication builds trust.
The scenario:
A major SaaS vendor is experiencing a multi-hour outage. You want to turn this crisis into a trust-building opportunity.
The prompt:
You are the account manager of an MSP. A major SaaS vendor is experiencing a multi-hour outage. Here’s a report on what we know so far and how we minimize disruptions: [ paste the report ].
Draft a 200-word update that:
States the impact in plain English.
Outlines the vendor’s status and your monitoring actions.
Describes how you implemented temporary workarounds.
Provides the next update time and status link.
Reassures on data integrity and client support coverage.
Write in a calm, accountable, and professional tone.