Hospital-safe security monitoring that never puts clinical systems at risk
Sector
Healthcare, acute-care hospital
Size
Enterprise, 1,000 to 5,000 staff
Region
Western Europe
Partner model
Delivered through the hospital’s partner
The business
A Western European acute-care hospital. Wards, theaters and imaging run day and night, and the IT team is small next to the number of systems it keeps running.
What we protect
In a hospital, the riskiest devices are often the ones nobody can touch. Infusion pumps, patient monitors and imaging systems run vendor software that can’t take an agent, and many can’t be patched without the manufacturer.
So we watch them from the network. Passive sensors read the clinical and building traffic as it passes, learn what normal looks like for each device, and flag anything that talks to something it never has before. Nothing is installed on the devices and nothing is sent to them.
Heating, ventilation, power and door access share the estate with clinical networks. A problem in the building management system can close a theater as surely as a problem on a ward, so those controllers are watched in the same view.
Vulnerability checks on clinical kit are gentle and agreed with the hospital in advance, device type by device type. Weaknesses are ranked by what they could do to patient care, not just by score.
Laptops, servers, email and staff sign-ins are covered too. The hospital’s existing EDR stays in place and feeds in, and shared ward logins and out-of-hours access are watched for anything that doesn’t fit the rota.
How it works
Patient safety sets the rules. At onboarding, the partner team, the hospital and our Fractional Security Director agree which clinical systems must never be touched automatically.
Our Expert-Led SOC watches around the clock. AI sorts and ranks every alert, and our analysts check what it finds. Every closed alert has its reason written on the case.
When something needs attention, the call goes to the partner team, never straight to ward staff. The partner works on site with clinical engineering, so nothing is isolated in the middle of a procedure.
Each month the Fractional Security Director turns the reports into a briefing hospital leadership can read, with notes against frameworks such as NIS2.
HOW THE SERVICE RUNS
01
Watch
Sensors and the client’s existing tools feed activity from all five surfaces into one view.
02
AI sorts
AI sorts and ranks every alert and writes down why, so the real threats rise to the top.
03
Experts check
Our expert-led SOC investigates around the clock, with a named Fractional Security Director.
04
Partner team acts
Calls go to the partner team, never straight to ward staff. Its engineers act on site with clinical engineering.
The combination is the point.
Correlated across five surfaces
Every surface is watched at the same time, so a weak signal in one place can be matched with another.
OpenXDR intelligence layer
One platform that joins up what every surface sees, with AI triage ahead of our expert-led SOC.
Watched
IoT/OT
Clinical devices and building systems, watched passively from the network
Watched
Endpoint
Laptops and servers. The existing EDR stays in place and feeds in.
Watched
Network
Traffic inside the network, watched for threats moving between systems.
Watched
Cloud
Cloud and SaaS activity, watched for risky access and changes.
Watched
Identity
Sign-ins, watched for account takeover and MFA abuse.
Outcome
For the hospital
Clinical devices and building systems that were invisible are now watched every day
Nothing is installed on the devices and nothing is sent to them
The hospital’s existing EDR stays in place and feeds in
For the partner
A SOC that understands a clinical setting
Fewer and better calls, with the reason written on every case
Leadership reporting it can put its own name to
More real-world environments
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US not-for-profit healthcare provider
Protecting care across many sites, from clinics to community locations
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MANUFACTURING
European beverage manufacturer
One SOC, from the office network to the factory floor
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BUILDING MANAGEMENT
UK commercial real estate owner
Seeing the building systems endpoint tools can’t
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