Your client blames you. Your vendor caused it.
Your cloud provider had a 4-hour outage last month. Your SLA with the client says 99.9% uptime.
You didn’t track the vendor’s SLA breach. Your client called you. You apologised. The vendor never did. You’re accountable for SLAs you depend on others to deliver.
The scenario:
You want to build a vendor SLA tracking system that holds your suppliers accountable.
The prompt:
You’re creating a vendor SLA monitoring framework.
Data: [paste your vendor list, their SLA commitments, and your client SLA obligations]
Build a framework that:
Maps each vendor SLA to the client SLAs it underpins
Defines tracking metrics for each vendor (uptime, response time, resolution time)
Creates a monthly vendor scorecard (automated where possible)
Establishes an escalation process for SLA breaches
Includes contract review triggers (when a vendor consistently underperforms)
Produces a quarterly vendor performance report for your ops team
Start with your top 5 vendors by client impact.