The subcontractor who represents you and was never briefed
You bring in a subcontractor for an on-site install because your own team is stretched thin that week. They show up wearing your branded polo, talk to the client, and represent your company completely, without ever seeing your communication standards, your escalation process, or what you promise clients about how work gets done. Nobody planned for that gap. It opened up the moment the job was booked, and nobody thought to close it before the van left the yard.
The client does not distinguish between your employee and your subcontractor. Both are you, as far as the client is concerned.
The prompt:
You are building a briefing document for anyone who isn't your own employee but talks to your clients anyway.
Context: [every subcontractor or contractor you've used in the last year, what each one does on-site, and how much client contact they typically have]
Build:
One page covering communication standards and escalation contacts
What never to promise a client, ready to hand over before their first job