The scope creep you keep ignoring
"While you're in there, could you also just..."
Scope creep doesn't announce itself. It arrives as small favours, quick asks, and "this should only take a minute" requests. Each one seems harmless. Together, they eat your margin alive. The client doesn't realise they're asking for free work. You don't realise you're giving it.
The scenario:
You want to identify and address scope creep across your client base without damaging relationships.
The prompt:
You're analysing scope creep across your clients.
Using this data: [paste ticket categories, time entries, contract scope]
Create an analysis that:
- Identifies recurring out-of-scope work by client
- Quantifies the revenue impact (hours x rate)
- Categorises requests (should be in contract / billable add-on / one-time exception)
- Drafts a conversation framework for addressing it
- Suggests contract language to prevent future creep
Flag the top 3 clients where the gap is largest.