The new hire shadowed for a week. Then they were alone.

The scenario:

A new engineer shadows a senior team member for a week, nods along, and then is handed their own ticket queue. The shadowing covers what to do when everything goes right. It rarely covers what happens the first time something goes wrong and the senior engineer is no longer standing over their shoulder. The new hire will not tell you the shadowing felt thin, because they have no way yet to know what they were not shown.

One week of watching is not the same as one week of doing with someone checking the output. The gap between the two shows up the first time a real ticket does not match anything they saw while they were nodding along. 

The prompt:

You are building a bridge between shadowing and going solo for a new hire. 

Context: [your current shadowing schedule, and what happens in the first solo week after it ends] 

Build: 

  • The gap between what the new hire has seen and what they'll be expected to handle alone 


  • A short list of scenarios worth a supervised trial run before shadowing ends