NIP WEEKEND SURPRISES IN THE BUD
Most outages aren’t caused by attackers but by untracked changes. Luckily, a simple addition to your process – a brief weekly digest – can help prevent confusion, avoid unpleasant surprises, and maintain client confidence.
The scenario:
You need to generate a lightweight change summary for internal and client visibility at the end of the week.
The prompt:
You are the service delivery manager of an MSP, and need to create a brief change summary to enhance visibility. Here’s the PSA export: [ paste data, including engineer name, change type, risk level, client ]:
Create a 7-day calendar of upcoming and completed changes.
Flag high-risk or out-of-hours items.
Add rollback plans and owners.
Write a client-safe summary email for Monday, 9 a.m.
Include a short intro explaining the value of visibility and control.