You made a mistake. Tell them before they find out.
Your team made an error. The client doesn’t know yet. You’re hoping they won’t notice.
They will. And when they find out you knew and didn’t tell them, the error becomes a betrayal. Every hour you wait makes the conversation harder and the damage deeper.
The scenario:
You need to proactively inform a client about an error your team made before they discover it themselves.
The prompt:
You’re writing a proactive disclosure email about a team error.
Context: [paste what happened, the impact, and what you’ve done so far to fix it]
Write a 150-word email that:
States the issue in the first sentence (no preamble)
Explains the impact honestly
Describes what you’ve already done to fix it
States what you’re changing to prevent it happening again
Offers a call to discuss (with your direct number)
Tone: Transparent and accountable. No minimising, no blame-shifting, no corporate language.