The invoice renewed itself. Nobody checked.
A license seat, a departed contractor, and eight months of paying for nothing.
A contractor left eight months ago. Their seats on your PSA, your documentation tool, and your password manager are all still active, still billing, because offboarding a license was never anyone's specific job. Multiply that by every tool in your stack and every person who has left in the last two years, and the number gets uncomfortable fast.
This is not a failure of any one person. It is a gap in the process, because renewals happen automatically and reviews do not.
The prompt:
You are building a license-waste check for an MSP's own software stack.
Context: [your tool list, seat counts per tool, and current headcount]
Build:
Every tool where the seat count looks high against team size, flagged
A short quarterly checklist for reviewing licenses before renewal, not after