SIMPLIFY WORKFORCE ANALYTICS AND OPTIMIZATION
Smooth operations are the backbone of any successful MSP. Every Friday, we share an AI prompt to improve your cost efficiency and achieve sustainable profitability.
The scenario:
Tired of scrambling to hire? Don’t have the resources to capture opportunities? Today’s prompt helps you transform PSA data into strategic workforce decisions to optimize performance.
The prompt:
You are the operations director for an MSP. You need a comprehensive workforce analysis to identify resource optimization options and prevent talent retention issues.
Here’s the PSA data: [ paste in individual time logs, project assignments, skill certifications, training records, client satisfaction scores by engineer, ticket complexity ratings, resolution times, and employee feedback surveys. ]
Create a detailed workforce optimization analysis that covers:
Performance and utilization deep dive.
Risk assessment and succession planning.
Growth capacity and scaling analysis.
Optimization recommendations.
Strategic workforce planning.
Implementation and tracking.
Format as an executive presentation with visualizations, business impact projections, and an implementation timeline that balances immediate needs with long-term strategic goals.