REMOVE CHAOS FROM YOUR VULNERABILITY MANAGEMENT PROCESS
A consistent vulnerability management process removes chaos from patch cycles and boosts client confidence before audits. Meanwhile, a repeatable process improves operational efficiency for MSPs.
The scenario:
You need a vulnerability management process that scales across clients with different risk levels and compliance frameworks.
The prompt:
You are an MSP operations lead, creating a vulnerability management playbook that can scale across clients with different risk levels and compliance frameworks. It should:
Define the intake and scope of assets under management.
Set scanning cadence by asset type and risk criticality.
Establish severity ratings and remediation SLAs.
Create an exception approval workflow with expiry dates.
Outline the communication flow between SOC, engineering, and account management.
Map reporting format for both technical and executive audiences.
Track metrics: time-to-patch, exception age, and repeat findings.
Include summary templates for QBRs and audits.