PREVENTING OUTAGES FROM "ROUTINE" CHANGES
Most outages aren’t caused by attackers. They’re caused by well-meaning changes deployed without enough review.
You don’t need enterprise ITIL bureaucracy. You need just enough process to catch risky changes before they go live – one that’s light enough that engineers actually follow it.
The scenario:
You need a change management process that’s rigorous enough to prevent incidents but light enough that engineers actually follow it.
The prompt:
You’re creating a change management SOP.
Build a process that includes:
– Change classification (standard, normal, emergency) with criteria
– Required information for change requests
– Approval workflow by change type and risk level
– Testing and rollback requirements
– Communication templates for clients and internal teams
– Post-change verification steps
Keep it practical. If it’s too heavy, nobody will use it.