OPTIMIZE RESOURCE AND CAPACITY PLANNING
Smooth operations are the backbone of any successful MSP. Every Friday, we share an AI prompt to improve your cost efficiency and achieve sustainable profitability.
The scenario:
Capacity problems are bad news: Engineers are overloaded, client SLAs suffer, and projects get delayed. This prompt transforms PSA data into proactive resource management insights for preventing burnout and maintaining service quality.
The prompt:
You are the service delivery manager for an MSP. You need a comprehensive resource analysis to identify specific capacity risks and optimization opportunities.
Use this PSA data: [paste in engineer time logs, ticket queue assignments, project task allocations, skill certifications, client SLA requirements, and upcoming scheduled work ].
Generate a detailed capacity planning analysis that covers:
A current state assessment.
Stress point identification.
Optimization recommendations.
Forward-looking capacity planning.
An implementation plan.
Format as an executive dashboard with clear risk indicators, specific action items with owners and timelines, and monthly tracking metrics to monitor improvement.