How MSPs are winning with enhanced.io
How Stability IT makes its manufacturing clients cyber insurance and audit ready
The North Wales MSP’s clients were facing insurer questionnaires and audits that asked for evidence a yearly certificate could not give.
In short: Stability IT, a UK MSP serving manufacturers, had clients facing cyber insurance questionnaires, audits and due diligence reviews that demanded evidence of real security monitoring, not a yearly certificate. With enhanced.io, Stability delivers 24/7 detection plus weekly risk assessments and monthly posture reports mapped to NIST and CIS, so its clients can evidence security to insurers and auditors continuously, and Stability added no security headcount.
Stability’s manufacturing clients were being asked harder questions, and not only by attackers. Cyber insurers had tightened their requirements. Renewal questionnaires now ask whether a business has 24/7 monitoring, logging, multi-factor authentication, incident response and regular vulnerability scanning. Customers running due diligence on their suppliers ask the same. Auditors want the evidence on file.
A point-in-time certificate did not answer any of that. It shows a baseline was met on the day of assessment. It does not show continuous monitoring, and it does not produce the logs and reports an insurer or auditor asks to see. Endpoint protection and a yearly certification left Stability’s clients exposed to a different risk: failing the questionnaire, losing cover or paying far higher premiums.
Stability needed to give its manufacturing clients ongoing evidence of real security operations, the monitoring, the logs, the reporting, in a form an insurer or auditor accepts. Producing that itself would have meant standing up a security operation and a team it did not have.
Why did Stability IT choose enhanced.io?
enhanced.io gave Stability the evidence its clients needed, as a service it delivers under its own name. The 24/7 SOC produces continuous monitoring, detection and incident response, and the reporting turns that into something an insurer or auditor can read.
The reporting was the deciding factor. Onboarding is led by a CISSP-certified security lead and mapped to recognized control frameworks such as NIST and CIS, which are the frameworks insurer questionnaires and audits lean on. Weekly risk assessments and monthly posture reports give Stability’s clients a continuous, dated record of their security position, not a single annual snapshot.
Vulnerability management came built in, with weekly scanning and prioritized reporting, which maps directly to the patching and vulnerability questions insurers now ask. And the named Fractional Security Director gives Stability a senior security lead to put into an insurer or audit conversation, without hiring one.
Because enhanced.io is channel-only and never sells to Stability’s clients, Stability owns the relationship and delivers the whole thing under its own name. It added the evidence layer its clients needed without adding a security team.
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Multiple endpoint and EDR tools across the client base, kept in place and ingested by enhanced.io for cross-surface correlatio
enhanced.io network detection and response across client environments
Microsoft 365, Azure and AWS telemetry monitored for account takeover, mailbox rule abuse and data access anomalies
enhanced.io 24/7 SOC: alert triage, incident response and cross-surface correlation. CISSP-led onboarding mapped to NIST and CIS. Weekly risk assessments and monthly posture reports for insurer and audit evidence. Named Fractional Security Director for client conversations.
Identity monitoring across the client’s identity provider and directory, covering sign-in activity, account takeover, credential and MFA abuse, and privilege misuse
Available through enhanced.io where a manufacturing client’s environment needs it. Not the main focus of this engagement.
Weekly vulnerability scanning, prioritization and reporting, mapped to the questions insurers and auditors ask
What results has Stability IT achieved with enhanced.io?
Clients can answer cyber insurance questionnaires with evidence
When a manufacturer’s insurer asks whether it has monitoring, logging, vulnerability scanning and incident response, Stability’s clients can answer yes and show the reports to prove it. That is the difference between securing cover at a reasonable premium and being declined or surcharged.
What this looks like for a client
A manufacturing client facing a cyber insurance renewal is sent a questionnaire asking for evidence of 24/7 monitoring, multi-factor authentication, logging and a tested incident response process. Stability answers every line with dated reports from the service rather than estimates, and the client renews cover without a security surcharge. The evidence comes straight from the operation.
Audit and due diligence readiness built in
Onboarding mapped to NIST and CIS, plus weekly risk assessments and monthly posture reports, gives Stability’s clients the continuous documentation auditors and customers’ due diligence reviews ask for. The evidence is produced by the service, not assembled by hand at the last minute.
Continuous evidence, not a point-in-time certificate
A certificate shows a single day. The monthly posture reports show an ongoing security position over time, which is what insurers and auditors increasingly want to see. Stability moved its clients from annual snapshots to continuous proof.
A profitable security service line, with no security hires
Stability resells the service at a margin and did not hire a single security analyst to deliver it. The SOC and the named security lead come with the partnership, so the team stays focused on delivery and growth while the security line earns.
A named security lead for insurer and audit conversations
When an insurer, auditor or a client’s customer wants to talk to whoever runs security, Stability brings a named Fractional Security Director to the conversation. The senior expertise is there for the questions that decide cover and contracts, without Stability hiring a security director.
Mark Francis
Stability IT
What would Stability IT say to other MSPs facing the same problem?
Mark Francis’s point is that the bar moved. Cyber insurers and auditors now want evidence of continuous security, and a yearly certificate does not provide it. For manufacturers, failing that test is no longer just a security risk, it is a commercial one, because it affects cover and contracts.
For an MSP serving clients who carry cyber insurance or face audits, the question is whether you can produce ongoing evidence of monitoring, detection and response in a form an insurer accepts. If you can, you protect your clients’ cover and win their trust. If you cannot, someone else will.
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Frequently asked questions
Questions we get asked.
What do cyber insurers require from a business now?
Cyber insurers have tightened their requirements. Renewal questionnaires typically ask for multi-factor authentication, 24/7 monitoring, logging, regular vulnerability scanning, incident response and evidence of how threats are detected and handled. A business that cannot evidence these can be declined cover or charged a higher premium. The bar has moved from having a certificate to showing continuous security operations.
How can an MSP help its clients pass a cyber insurance questionnaire?
What is the difference between Cyber Essentials and what insurers and auditors want?
How can a manufacturer evidence security for an audit or due diligence review?
Does enhanced.io provide audit-ready and insurer-ready reporting?
How does the named Fractional Security Director support insurer and audit conversations?
Does enhanced.io replace a client’s existing tools?
