Why this moment is worth pausing on 

Here's something I've seen play out a few times across the channel, and it tends to go the same way each time. A vendor retires a product, offers a migration path to its replacement, and most partners follow the default route because it's the path of least resistance. The messaging is friendly, the commercial terms look reasonable and the timeline pressure is real. What tends to happen is that two years later, a meaningful number of those partners are wishing they'd taken a few weeks to evaluate the alternatives before they committed. 

Kaseya retired RocketCyber in the week of 27 April 2026 and replaced it with Kase ya MDR, which launched with AI-enhanced SOC positioning, 400-day log retention and no-cost migration. Those are genuinely useful features and the migration offer is a reasonable one for partners who are happy with Kaseya's broader stack. The reason I mention this is that if you're not already happy with the Kaseya stack, this is not necessarily the moment to go deeper into it. 

The five questions below are not designed to steer you away from Kaseya MDR. They're designed to help you make the decision with the right information rather than under time pressure. 

Five questions to ask before you migrate 

1. Who owns your client data, and what happens to it if you leave? 

Data ownership is one of those things that sounds like a legal technicality until it isn't. What tends to happen when MSPs move between vendors is that log data, incident records and investigation history either travel with them or they don't, and that question is determined by the contract rather than by what the vendor's sales team described at onboarding. 

The question to ask Kaseya MDR, and any other vendor you're evaluating, is: do we own the data we ingest and generate, and can we export it in a usable format if we choose to leave? Kaseya's own framing of 400-day log retention is a strong operational feature, but retention and portability are not the same thing. Get clarity on both before you sign. 

2. Does migrating to Kaseya MDR deepen your RMM lock-in? 

The reason I mention this is that Kaseya's commercial model is built around stack integration. That's a genuine benefit if you're already committed to the Kaseya ecosystem and plan to stay there. It's a risk if you're not, because each additional Kaseya product makes it harder and more expensive to move any individual component. What I've seen work well for MSPs who want to preserve flexibility is keeping their SOC vendor separate from their RMM vendor, so that a pricing change or a contract disagreement with one doesn't force a decision about the other. 

3. How is the SOC staffed, and what does "AI-enhanced" mean in practice? 

Kaseya MDR laH3: unched with AI-enhanced SOC positioning, which is accurate as far as it goes. The more useful question is what the human analyst layer looks like behind the AI. What I've found is that the difference between a good SOC experience and a frustrating one for MSPs usually comes down to whether there's a named analyst or team who knows your clients' environments, or whether every escalation goes to whoever is available at that moment in the queue. 

The AI layer matters for volume management. The human layer matters for the complex events that require context and judgment. If you're evaluating any MDR vendor's SOC model, ask specifically what your escalation path looks like and who you'll be talking to at 2am when something is actively developing. This is also worth reading alongside how enhanced.io structures its analyst handoffs if you want a comparison point. 

4. What is the pricing model and how does it scale? 

Kaseya MDR is priced on a per-userH3:  model, which is a sensible structure and one that's becoming more common in the MDR market. The question that tends to matter more than the headline rate is how the pricing behaves at scale and what happens when clients grow. Per-user pricing that works well at 50 seats and becomes expensive at 300 is a different product from one that scales predictably. 

What I'd recommend asking any vendor you're evaluating is for the pricing across three scenarios: a small client at your current typical size, a mid-size client at the upper end of your book and a client that doubles in size during the contract term. Those three data points tell you more about the real cost than the headline rate does. 

5. Is a vendor-neutral SOC better for your clients' environments? 

This is the questionH3:  that most MSPs in a migration window don't stop to ask, and it's worth taking seriously. Kaseya MDR, like most vendor-bundled SOC products, is optimized for environments that run Kaseya tooling. If your clients run a mix of RMM platforms, firewall vendors and endpoint tools, a vendor-neutral SOC that ingests from multiple sources will typically give you better detection coverage than one that is optimized for a single stack. 

The reason this tends to matter is that the most significant breaches I've seen across the channel in the last two years didn't come through a single compromised tool. They came through the gaps between tools, where one vendor's telemetry stopped and another's hadn't started. A vendor-neutral SOC with genuine multi-source ingestion covers those gaps. A bundled SOC optimized for one stack does not. 

A vendor-neutral comparison: what to look at across the market 

The comparison below covers the variables that tend to determine long-term fit rather than short-term convenience. For a more detailed breakdown of how Kaseya MDR compares to vendor-neutral alternatives, the enhanced.io alternatives page covers the key differences. 

Data ownership: Kaseya MDR retains data for 400 days with export options available under contract. Vendor-neutral SOCs typically offer full data portability as a standard term. 

RMM lock-in: Kaseya MDR is most fully featured within the Kaseya stack. Vendor-neutral SOCs are designed to run alongside any RMM platform without integration dependencies. 

Pricing model: Kaseya MDR uses per-user pricing with bundle discounts for Kaseya stack customers. Vendor-neutral alternatives typically offer per-endpoint or per-user pricing with no stack dependency. 

SOC staffing: Kaseya MDR is an AI-enhanced SOC with human analyst coverage. The named analyst model varies by tier. At enhanced.io, named analysts are part of the standard service. 

What the right decision looks like 

If you're already committed to the Kaseya ecosystem, value the stack integration and have negotiated commercial terms you're comfortable with, Kaseya MDR is a defensible choice and the migration path is a genuine convenience. The no-cost migration and the log retention offer are meaningful. 

If you're not fully committed to the Kaseya stack, if your clients run mixed environments, or if your SOC decision and your RMM decision are ones you'd rather keep separate, then a vendor-neutral alternative is worth a two-week evaluation before you follow the default migration path. 

Taking two weeks now is considerably less painful than a forced migration in 18 months because a commercial relationship changed. From what I've seen across the channel, the MSPs who take that time rarely regret it.