ADD VALUE TO SECURITY INCIDENT RESPONSE
Client communications must go beyond technical facts to foster relationships and build confidence. Every Tuesday, we share an AI prompt to help you turn conversations into trust-building opportunities.
The scenario:
Effective incident communication combines immediate reassurance with long-term security awareness building. Today’s prompt helps you turn problems into opportunities by demonstrating expertise and strengthening client relationships.
The prompt:
You are the senior account manager for an MSP. Your security stack detected and automatically quarantined a sophisticated email-based ransomware attempt that targeted a client’s [department/employee].
[Insert a summary of the attack and how your security stack handled it].
Write a comprehensive client communication on your incident response and how your MSP can help strengthen the client’s defense through security education.
An executive summary.
A technical summary.
A recommendation for staff education.
A business impact assessment.
Proactive next steps.
Format as a professional incident report that can be shared with cyber insurance carriers, while remaining accessible to non-technical executives.