How MSPs are winning with enhanced.io
Torchlight
Scaling their SOC without scaling headcount
How TorchLight expanded their 24/7 security operations by augmenting their team with enhanced.io analysts
Location
Revenue
Headcount
Service
A growing operation hitting staffing limits
TorchLight had built a strong 24/7 security operation. Their Vigilance managed security tiers delivered round-the-clock SOC coverage to financial services, healthcare, and manufacturing clients. The team was experienced, the processes were mature, and the service was solid.
But growth was creating pressure. As TorchLight's client base expanded, so did the demands on their SOC. More endpoints to monitor. More alerts to triage. More incidents to investigate. The existing team was handling it, but the margins were getting tighter.
"We had a choice," Nolan explains. "Slow down growth to match our hiring capacity, or find a way to scale the team faster. Slowing down wasn't really an option."
Local hiring in Liberty Lake was slow and expensive. Training takes months. Retention is never guaranteed. And growth doesn't wait while you're recruiting.
Why enhanced.io
Capacity on demand
enhanced.io's staffing service offered what TorchLight needed: experienced SOC analysts who could integrate into their existing operation and expand capacity without the delays of traditional hiring.
"We weren't looking for someone to take over our SOC," Nolan clarifies. "We'd built something good. We wanted to make it bigger. enhanced.io gave us a way to do that without spending six months recruiting."
The enhanced.io analysts learned TorchLight's methodology. Same tools. Same processes. Same standards. They operated as "TorchLight SOC" within ticketing systems and on client calls. From the client's perspective, it was all one seamless team.
"The white-label model was essential. We'd spent years building client trust. The last thing we wanted was a third party inserting themselves into those relationships. enhanced.io understood that completely."
Nolan Garrett
CEO, TorchLight
enhanced.io
Your Team
Your Clients
New clients onboarded without straining the team. Service quality maintained. Response times held steady.
No recruiting delays. No training lag. Capacity came online right then when TorchLight needed it.
When competitors pitch Shackleton's clients on security, those clients now have a ready answer: "We already have that, and more."
Analysts working across multiple environments brought ideas that refined detection rules and improved response procedures.
Service Model Note
TorchLight's engagement illustrates enhanced.io's staff augmentation offering: supplementing an existing MSP/MSSP security team with additional analyst capacity. TorchLight runs their own SOC with their own tools and processes. enhanced.io provides additional analysts to expand their team. This is distinct from enhanced.io's core managed SOC service (featured in other customer stories), where enhanced.io provides the full security operations capability.
"We had a strong SOC and needed to scale it. Hiring locally would have taken months. enhanced.io gave us experienced analysts who integrated into our team, followed our playbooks, and expanded our capacity."
Nolan Garrett
CEO, TorchLight
