How MSPs are winning with enhanced.io
STABILITY IT
The mindset shift from reactive to proactive
How one MSP stopped fighting fires and started preventing them
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Approach
Verticles
For years, Stability IT operated like most MSPs: responding to problems as they arose. Client gets malware? Clean it up. Suspicious email reported? Investigate and advise. Security incident? All hands on deck until it's resolved.
It worked, mostly. But Mark Francis, Stability IT's Managing Director, recognised the fundamental problem with reactive security: you're always behind.
"We were good at responding to incidents," Mark admits. "But every incident represented a failure. Something got through. Something we should have caught earlier. We were treating symptoms, not causes."
Why enhanced.io
enhanced.io's pitch wasn't about tools or dashboards. It was about changing the security model from reactive to proactive.
"They talked about prevention, not just detection," Mark says. "About finding vulnerabilities before attackers do. About hardening environments instead of just monitoring them. That resonated with what I knew we needed to become."
"The pitch wasn't about dashboards or alert volumes. It was about fundamentally changing how we protect our clients. That's what convinced me this was different."
Mark Francis
Managing Director, Stability IT
enhanced.io
Your Team
Your Clients
With continuous monitoring and vulnerability management, the number of security incidents across the client base has decreased significantly.
Less emergency response means more predictable workdays. Technical staff can focus on planned work instead of constant firefighting.
Stability IT now leads with security in new business conversations. The proactive approach differentiates them from competitors still stuck in reactive mode.
"The shift from reactive to proactive changed everything. We're not just cleaning up problems anymore. We're preventing them. Our clients feel the difference. Our team feels the difference."
Mark Francis
Managing Director, Stability IT
