Why do most SOC as a Service solutions create lock-in?

Most SOC as a Service solutions are built around a vendor’s own security products. For example, if you buy into one of the larger ecosystems, you’re expected to deploy their endpoint detection, their firewall and their SIEM. This approach creates a lock-in effect where the MSP has little choice but to standardise on that vendor’s stack, even if it means replacing tools that are already working well for clients.

According to Gartner, vendor lock-in is one of the most common concerns for MSPs and enterprise IT leaders when evaluating managed security solutions. It can lead to higher costs, limited flexibility and an inability to adapt quickly to new threats.

What makes our approach different?

You can avoid vendor lock-in with a vendor-agnostic approach that lets you bring your existing stack instead of being forced into a product suite. Already invested in an EDR you like? You can keep it. Already using a vulnerability scanner or SIEM? We integrate with it.

This means you avoid costly rip-and-replace projects. Instead, you get a unified view of your entire environment (endpoints, cloud, network, identity) in a single pane of glass dashboard.

The focus is on monitoring everything, everywhere, rather than limiting visibility to a proprietary ecosystem.

How does “Bring your own EDR” work in practice?

You can ‘bring your own EDR’ (endpoint detection and response), keeping the tools you already use and trust.

• You keep the EDR tools you already use and trust.

• Your EDR is integrated into the central platform, so it works seamlessly with the rest of your stack.

• Alerts and telemetry are correlated with data from other layers in your stack.

• You get context-rich, prioritised alerts instead of raw data.

This reduces alert fatigue and ensures you don’t waste time sifting through thousands of low-value notifications.

What is included with your dedicated security team?

You get more than just monitoring – you get a human-led, 24/7 Security Team that combines expert oversight with the speed and scale of agentic AI and SOAR:

• A Fractional Security Director leads your strategy, aligning operations with compliance – without the cost of a full-time hire.

• Security Analysts who triage and investigate alerts — so only what matters reaches your desk.

• Security Engineers to handle onboarding, integrations, and technical optimisation.

Additional services include:

• Customised reporting aligned to frameworks like NIST CSF, CMMC, HIPAA and Essential Eight.

• Vulnerability scanning and management across endpoints, servers and cloud.

• Filtered threat alerts to keep teams focused on genuine risks.

This team acts as an extension of your MSP, without the cost of building a 24/7 in-house SOC.

How does this approach reduce alert fatigue for MSPs?

One of the biggest pain points MSPs face is alert fatigue. Unlike outsourced SOC, traditional SOC services often dump unfiltered alerts back onto the MSP, leaving your team to triage thousands of notifications.

The heavy lifting is offloaded, by:

• Correlating alerts across multiple data sources.

• Filtering out false positives.

• Escalating only genuine, actionable threats.

This means you spend less time chasing noise and more time focusing on remediation and client outcomes.

Why is a “monitor everything, everywhere” solution better than rip-and-replace?

Rip-and-replace solutions only monitor the products within their ecosystem. That leaves blind spots across the attack surface, particularly in hybrid and multi-cloud environments where not everything runs on the same vendor’s platform.

By contrast, an open, integrative model gives you visibility across:

• Endpoints and EDR

• Firewalls and network traffic

• Cloud platforms and SaaS applications

• Identity and access management systems

• Vulnerability data and misconfigurations

This approach closes the visibility gap, addressing the 70% of the attack surface that endpoint-only solutions miss.

How does customised reporting help MSP clients?

MSPs are under increasing pressure to demonstrate compliance progress to clients. Many end customers operate under frameworks such as NIST CSF, CMMC, HIPAA, GDPR or Essential Eight.

You can deliver customised reporting dashboards that map each client’s security posture against the right frameworks.

• Clear, easy-to-share evidence of security maturity.

• Proof of value for your services.

• A powerful sales and retention tool.

Rather than handing clients raw data, you provide compliance-aligned insights that build trust.

A SOC that adapts to your MSP, not the other way around

Most SOC as a Service vendors are selling products first and services second, so you get a holistic security service that adapts to your existing environment, instead of being forced into a vendor’s mold.

Instead of vendor lock-in, you get flexibility. Instead of endless alerts, you get clarity. Instead of raw data, you get compliance-ready insights.

You can finally deliver enterprise-grade security without rip-and-replace headaches, and without locking yourself or your clients into a single vendor ecosystem.